Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at shop@cavokcollective.com. Returns should be sent to:
CAVOK Collective
58 Stone Barton Road
Tithebarn
Exeter
EX1 4DL
Once your return request has been approved, we'll provide instructions on how and where to return your item. Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their item. Items sent back without first requesting a return will not be accepted.
If you have any questions about a return, please contact us at shop@cavokcollective.com.
Damages and Issues
Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged or if you receive the wrong item, so that we can assess the issue and make it right.
Where a return is required due to a faulty, damaged or incorrect item, CAVOK Collective will cover the reasonable cost of the return or provide a suitable alternative solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom or personalised products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases.
Please contact us if you have any questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to receive a different item is to return your original purchase. Once your return has been accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Returned items must be in the same condition that you received them, unworn or unused, with any tags attached and in their original packaging. Proof of purchase will also be required.
Unless the return relates to a faulty, damaged or incorrect item, customers are responsible for the cost of returning their order.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at shop@cavokcollective.com.