Shipping policy

Shipping Policy

At CAVOK Collective, every order is carefully prepared before it is dispatched. Many of our products are made or manufactured to order, helping us maintain quality while reducing unnecessary waste and overproduction.

Processing & Fulfilment

Orders are typically processed within 1-5 working days, depending on the product and current demand.

Some products may require additional manufacturing or preparation time before dispatch. Where applicable, estimated fulfilment and delivery timeframes are shown on the individual product page.

If your order contains multiple items, they may be dispatched separately to ensure each product reaches you as efficiently as possible. Where available, tracking information will be provided for each shipment.

Delivery

Estimated delivery times are displayed during checkout and on individual product pages. These estimates begin once your order has entered fulfilment.

While we work hard to meet these estimates, delivery times may occasionally vary due to seasonal demand, courier delays or circumstances outside our control.

Tracking

Once your order has been accepted for fulfilment, tracking information will be provided where available. Delivery tracking is normally updated once your parcel has been dispatched by the shipping carrier.

International Shipping

International delivery is available to selected countries. Delivery times, shipping costs and any applicable customs charges will vary depending on destination.

Customers are responsible for any import duties, taxes or customs fees that may apply in their country.

Damaged or Missing Orders

If your order arrives damaged, contains incorrect items or has not arrived within a reasonable time after the estimated delivery window, please contact us as soon as possible so we can investigate and resolve the issue.